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Higher ed should view the public, not the student, as the customer (essay)

Date: 
Monday, June 5, 2017 - 02:00
Source: 
https://www.insidehighered.com
Excerpt: 

Higher ed should redefine customer service, argues Yan Dominic Searcy, and craft policy with the publicĀ -- not the studentĀ -- most in mind.